phfamous.ph
Frequently Asked Questions

phfamous.ph accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PRC ID
• Voter's ID
• Postal ID

Your submitted ID must be valid (not expired), clearly legible, and match the name and details you provided during registration. Verification is typically completed within 24 hours. You may also be asked to submit a selfie holding your ID for additional confirmation.

Go to the phfamous.ph Login page and click "Forgot Password." Enter the email address associated with your account and you will receive a password reset link within a few minutes. Click the link in the email and follow the instructions to set a new password. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you directly.

No. Each player is allowed only one phfamous.ph account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately so we can resolve the issue.

Log in to your phfamous.ph account and navigate to Account Settings. From there you can update your contact number, email address, and preferred language. Note that changes to your registered name or date of birth require additional verification and must be requested through our support team, as these details are tied to your KYC records. Supporting documents may be required for name changes.

The minimum deposit on phfamous.ph is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. Debit card deposits have a minimum of ₱200. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification as part of our anti-money laundering compliance procedures.

GCash and Maya deposits are typically credited to your phfamous.ph account instantly or within a few minutes. Debit card deposits are usually processed within 15–30 minutes. Bank transfers may take 1–3 business days depending on your bank and the time of transfer. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number and we will investigate promptly.

phfamous.ph does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your phfamous.ph account are the full amount received from your payment provider.

Withdrawal processing times on phfamous.ph are as follows:

• GCash / Maya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

All withdrawal requests are reviewed by our finance team before processing. Standard review takes up to 24 hours. Larger withdrawals or first-time withdrawals may take slightly longer due to additional security checks. You will receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on phfamous.ph is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification and may be processed in installments at phfamous.ph's discretion.

Common reasons for a declined withdrawal on phfamous.ph include:

• KYC verification is incomplete or documents have not been approved
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the minimum threshold
• The payment details entered do not match your verified account information
• A security review has been triggered on your account

If your withdrawal was declined, you will receive an email explaining the reason. You can also contact our support team at [email protected] for clarification and assistance.

Yes. All games on phfamous.ph use certified Random Number Generators (RNG) to ensure that every outcome is completely random and independent of previous results. RNG certification means no game can be manipulated — not by the platform, not by other players, and not by any external party. phfamous.ph also publishes Return-to-Player (RTP) percentages for all games so you always know the theoretical payout rate before you start playing.

Yes. phfamous.ph is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with Android and iOS devices. For the best experience, we recommend using an updated version of Chrome or Safari on your smartphone. A stable internet connection (WiFi or mobile data) will ensure smooth gameplay, especially for live and real-time games.

RTP stands for Return to Player. It is a percentage that represents the theoretical amount a game pays back to players over a very large number of spins or rounds. For example, a slot with an RTP of 96% will, on average, return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average — it does not mean you will win ₱96 every time you bet ₱100. In any single session, results can vary significantly. Always check the RTP of a game before playing and treat it as one factor in your decision, not a guarantee of winnings.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific terms of each bonus before claiming it.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any bonus-derived winnings will be forfeited. Your original deposited funds (non-bonus balance) can typically be withdrawn at any time, subject to standard withdrawal processing. Check the specific bonus terms for details on how your balance is structured.

If you suspect unauthorized access to your phfamous.ph account, take the following steps immediately:

1. Change your password immediately via the Login page
2. Contact our support team at [email protected] to report the suspected breach
3. Request a temporary account lock while the issue is investigated
4. Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours. Never share your password or one-time PIN (OTP) with anyone — phfamous.ph staff will never ask for your password.

phfamous.ph does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with Philippine regulations. We may also be required to share data with PAGCOR or other regulatory authorities as part of our licensing obligations. For full details, please review our Privacy Policy.

You can activate self-exclusion through your Account Settings under the Responsible Gaming section. Choose a period from 30 days up to permanent exclusion. Once activated, your account is locked immediately and all marketing communications are stopped. Self-exclusion cannot be reversed before the chosen period ends. If you need help activating self-exclusion, contact our support team at [email protected] — we will process it immediately, no questions asked. For more details, see our Responsible Gaming page .

The minimum age to register and play on phfamous.ph is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. Age verification is conducted during the KYC process — any account found to belong to a person under 21 will be immediately closed and all funds returned. If you know of a minor attempting to access phfamous.ph, please report it to [email protected] immediately.

phfamous.ph Live Chat support is available 24 hours a day, 7 days a week, including Philippine public holidays. Email support is monitored during business hours (9:00 AM – 10:00 PM PHT) with responses typically within 4–8 hours. For non-urgent queries, email is perfectly fine. For time-sensitive issues, Live Chat is always the fastest option.

To help our support team resolve your issue as quickly as possible, please include:

• Your registered email address or username
• A clear description of the issue
• The date and time the issue occurred (PHT)
• Any relevant transaction reference numbers
• Screenshots if applicable

The more detail you provide upfront, the faster we can resolve your issue without needing to ask follow-up questions.